TERMS & CONDITIONS
Welcome to Monokel. The following Terms and Conditions guide the use of and commerce on our web store. This is what You can expect from us and what we expect from You. These terms and conditions can be adjusted from time to time.
You can shop our product through our web store. If you have any questions please contact us at info@Monokel-eyewear.com for help.
All merchandise remains our property until payment is fulfilled.
Any attempts of frauds will be reported to the Police. Monokel reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected.
Minimum order amount is 69€ excluded transport cost. Maximum order amount is 1000€.
No other payment options in addition to those displayed at checkout is accepted.
Monokel holds the right to have minor deviations related how material, colour, weight, measurements, or manufacturing, appear on our web store. This also includes type faults, price and stock changes.
You have to be majority of age to shop or have a guardian confirming your order. Leave name and phone number to this person at checkout.
All shipments are sent by Posten Sverige AB (Swedish postal service). We provide two shipping options: Regular MailNote that with this option no tracking service is provided and we have no possibility to provide information regarding delivery status. Estimated delivery time is 1-3 business days within Sweden and 5-10 business days for international, if anything else is not announced in our web store.
Registered MailWith this option you will be provided with a tracking ID for your package. Note that this tracking ID might be changed by your local postal service once the package reaches your country. If this is the case please contact your local postal service for more information and the new tracking number. Estimated delivery time is 1-2 business days within Sweden and 3-8 business days for international, if anything else is not announced in our web store.
We will charge 25 EUR for declined items, e.g. if you refuse to sign or will not pick up the order at your pick-up point. If you change your mind about things you ordered contact us at info@Monokel-eyewear.com immediately. You still have to collect your package and return it back to us.
Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact us at info@Monokel-eyewear.com. When returning it you are responsible for the goods. We are not responsible for stolen goods.
You have the following options:
- PayPal Express (no login needed)
When using PayPal Express or PayPal You pay immediately at checkout. When ordering You will receive a confirmation by e-mail. When the package arrives You pick it up at your local pick-up point. All information concerning your credit card is encrypted and secured with a specific technology through PayPal. Monokel reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected. Monokel can also demand You to confirm the order separately by e-mail sent to the given e-mail address before your order is delivered.
§4 Return Policy
Swedish law is applied, according to the right of reclamation and returns see Konsumentverkets homepage for more information. You have the right to return a product and get a full refund or exchange the product, within 14 days from receiving the goods. If You change your mind about a product You have to contact our Customer Service within this time. Monokel is unable to take back products that have been processed or used. There are no refunds for Sale items, only the possibility to exchange or receive a credit note. When returning or exchanging a product You pay for the shipping cost. If the product is defect, damaged or if the return is due to a mistake made by Monokel, we will in this case bear or reimburse the delivery cost. Please report the reclamation to info@Monokel-eyewear.com before returning the product, then return the product together with your receipt to this address:
C/O Urskog AB
All information concerning your credit card is encrypted and secured with a specific SSL-technology. Most web browsers use symbols or the guide https:// to show that the page You are visiting is secured. www.Monokel-Eyewear.com uses PayPal’s payment services. According to Swedish law (PUL) Monokel has to have your approval before handling your personal information. Receiving your personal information helps us to give You good custumer service and updates for your interest. Monokel will not leave or sell your personal information to third-parties without your consent.
§6 Force Majeure
In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances Monokel will apply to Force Majeure. This means that these Terms & Conditions can not or only partly be performed. If this occurs Monokel will try to inform You about this.